All Cisco Certified Refurbished Equipment is subjected to a comprehensive set of processes during refurbishing. Performed by the same Cisco contract manufacturers who service SMARTnet contracts, these ISO9001 and 14001 processes include:

• Inspection: Each unit is subjected to a thorough physical and visual inspection at each step of the process.
• Testing: A comprehensive set of diagnostic, functional and network traffic system tests are performed. Burn-in and/or thermal cycling are performed to ensure product integrity. All units must meet Cisco factory specifications.
• Repair: Units that fail any inspection and testing are repaired with the faulty components and boards replaced as applicable. The units are then subjected again to functional, network traffic system, burn-in and thermal cycling as applicable.
• Restore default configuration: Previous configuration and owner information is removed and the unit is returned to default settings. Previous owner information recorded on Cisco databases is also erased.
• Upgrades: Each unit’s serial number is checked against our database to determine if any Engineering Change Orders apply and software/hardware upgrades are performed on that unit in compliance with the Engineering Change Orders.
• Software: A fully licensed and current shippable release of the software is installed to help ensure maximum performance and network compatibility.
• Cleaning: Each unit is thoroughly cleaned and detailed. Old labels are removed and new labels applied. New fasteners and new panels are installed as appropriate. Casings are cleaned, touched up or repainted as applicable.
• Packaging: Units are carefully wrapped, placed in a new protective shipping box and sealed in preparation for delivery.